W999 Terms & Terms & Conditions

W999 is an internationally licensed online gaming platform serving users in Bangladesh and beyond. These Terms and Conditions ("Terms") apply to every individual ("User") who accesses or uses the w999 platform.

By accessing, registering on, or using any service on the w999 platform, you agree to these Terms, our Privacy Policy, and our Responsible Gaming Policy. If you do not agree with any part of these Terms, please discontinue use of the platform.

• These Terms apply in both Bengali and English; in the event of any conflict, the English version shall prevail.
• w999 reserves the right to suspend or discontinue services at any time.
• These Terms are governed by international law.

Accurate and complete information is required to open an account with w999. w999 reserves the right to close any account registered with false or misleading details. Holding multiple accounts is strictly prohibited.

You are solely responsible for the security of your account. Never share your password with anyone, and report any suspicious activity to the w999 support team immediately. w999 will not be liable for any unauthorized access to your account.

• Each individual may hold a maximum of one account.
• Transferring or selling your account to a third party is strictly prohibited.
• The mobile number provided at registration will be used for identity verification.
• w999 reserves the right to suspend or close any account for any reason.
• To close your account, please contact our support team.

W999 is a responsible gaming platform. Registration and participation by anyone under the age of 18 is strictly prohibited. Users must confirm they are at least 18 years old at the time of registration.

As part of the KYC (Know Your Customer) verification process, w999 may request identity documents, proof of address, and payment method verification at any time. w999 reserves the right to withhold payments, particularly withdrawals, until KYC verification is fully completed.

• Failure to provide KYC documents may result in account restrictions or suspension.
• All submitted documents are kept strictly confidential and used solely for verification purposes.
• Submitting fraudulent documents will result in permanent account closure.

Deposits and withdrawals on w999 can be made via Mobile Banking, Nagad, and Rocket. The minimum deposit is BDT 200 and the minimum withdrawal is BDT 500. Maximum withdrawal limits depend on your account tier and VIP level.

Withdrawals are typically processed within 30 minutes. However, some withdrawals may be delayed due to KYC verification or security checks. w999 does not charge any withdrawal processing fees, though your payment provider may apply their own.

• Minimum Deposit: BDT 200
• Minimum Withdrawal: BDT 500
• Withdrawal processing time: typically within 30 minutes
• Withdrawals may be temporarily placed on hold while suspicious transactions are under investigation.
• Accounts and funds may be seized if money laundering or fraud is suspected.

W999 offers various bonuses and promotions available to both new and existing members. Each bonus has its own terms and wagering requirements, which are detailed on the respective bonus offer page.

Bonus balance cannot be withdrawn directly. The designated wagering requirement must be met before a bonus can be withdrawn. For example, a 10x wagering requirement means you must wager 10 times the bonus amount.

• Each user is entitled to receive a bonus only once.
• If wagering requirements are not met, the bonus balance will be forfeited.
• Wagering requirements must be met within 30 days of claiming the bonus.
• Some games do not contribute to bonus wagering requirements, or contribute only partially.
• w999 reserves the right to cancel any bonus if abuse is suspected.
• Claiming bonuses through multiple accounts is strictly prohibited.

All games on w999 operate using an internationally recognized Random Number Generator (RNG) system, ensuring that every game outcome is entirely random and unbiased. This system is regularly audited by independent third-party auditors.

Each game has its own RTP (Return to Player) rate, which can be found in the game info section. w999 does not manipulate game outcomes, and doing so is not technically possible.

• All games are conducted with complete fairness and transparency.
• If a game is interrupted due to a technical issue, the bet will be refunded.
• In Sports Betting, the official match result will be considered final.
• In the event of a dispute over game rules, w999's decision is final.

Certain activities are strictly prohibited on w999 to protect the platform and its users. Any involvement in the activities listed below will result in immediate account closure and possible forfeiture of your balance.

• Creating multiple accounts or using another person's account.
• Playing games using bots, scripts, or automated software.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Using the platform for money laundering or any form of illegal fund transfers.
• Harassing, threatening, or deceiving other users.
• Registering using a false identity or forged documents.
• Coordinated betting with the intent to abuse the bonus system.
• Using w999's copyrighted content without permission.

W999 believes gaming is a form of entertainment, not a source of income. We want every user to enjoy gaming responsibly and ensure it never has a negative impact on their life.

W999 provides a range of responsible gaming tools to help users manage their gaming habits. If you feel gaming is becoming an addiction, please contact us immediately.

• Deposit Limit: Set a daily, weekly, or monthly cap on your deposits.
• Betting Limit: Set a cap on how much you wager at one time.
• Self-Exclusion: Take a break from the platform for a set period of time.
• Cooling-Off Period: temporarily lock your account.
• Reality Check: Receive reminders about your gaming session at set intervals.

W999 treats the protection of your personal information as its highest priority. Data collected during registration is used solely for account management, identity verification, and service improvement. Your information is never sold to third parties.

All data is protected with SSL encryption and stored on secure servers. Read our Privacy Policy to learn more about how we handle your information.

• Your information is protected with SSL encryption.
• Your information is never shared with third parties unless required by law.
• To view or delete your data, please contact our support team.
• Full details on our use of cookies can be found in our Privacy Policy.

W999 always strives to deliver a reliable and uninterrupted service. However, technical issues, internet outages, or unforeseen circumstances may cause temporary disruptions. w999's liability in such situations will be limited.

• w999 is not responsible for game losses caused by internet disconnection.
• w999 is not liable for issues arising from a user's device or software.
• w999 shall not be held liable in the event of Force Majeure or circumstances beyond its reasonable control.
• w999 reserves the right to void any winnings that were incorrectly displayed due to a technical error.

W999 reserves the right to update these Terms and Conditions at any time. Changes will be published on this page and, where applicable, communicated via your registered email or mobile number.

Continued use of the platform after any changes are made will be considered acceptance of the updated terms. Please check this page regularly.

• Users will be notified before any major changes take effect.
• The date of the most recent update will always be displayed at the top of the page.
• If you do not agree with the updated terms, you have the option to close your account.

For any questions or complaints regarding these Terms and Conditions, please contact the w999 support team. Our support team is available 24/7 via live chat.

After a complaint is submitted, w999 will aim to resolve it within 7 business days. More complex cases may take longer, and you will be kept informed throughout the process.